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Terms & Conditions

The Website is operated by Cocoona Centre for Aesthetic Transformation (“Cocoona”), a limited liability company duly organized under the laws of the United Arab Emirates, under the Ministry Of Health License No: EJ25377.

The Website is provided for your personal use subject to these terms and conditions and any other rules posted on the Website (the “Terms and Conditions”).

By visiting the Website, you agree to be bound by, consent to comply with, and consent to the practices described in these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (the “Services”). If you wish to use our Services, you must read and agree to be bound by our policies relating to those Services. In particular, your attention is drawn to our policies relating to the terms of purchase and our Privacy Policy.


Nothing in these Terms and Conditions is intended to affect your rights as a consumer under the laws of the United Arab Emirates. The use of the Website or any of the Services or products available thereon is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or products available thereon.

Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Cocoona or any of its affiliates, employees, directors, officers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the website, including, without limitation, damages for loss of profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction. In no event will we be liable for any damages in excess of the amount paid by you towards the price of the product in respect to which the claim arose. You hereby release us from any and all obligations, liabilities and claims in excess of this limitation.


All copyright, trademarks, trade names, designs, other intellectual property and material rights on and relating to the Website, including software and all HTML and other code contained in the Website (collectively, the “IP”) are and shall at all times remain vested in Cocoona and/or are the property of their respective owners, and are protected by the United Arab Emirates and international trademark and copyright laws.

You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only as expressly authorized by Cocoona and/or its third party licensors provided, however, that you do not modify or alter the IP in any way; and do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Website.


Certain Services and related features, such as but not limited to, newsletters, that may be made available on the Website may require registration or subscription to enable your use of them: you agree to provide accurate and current information about yourself, and to update such information if there are any changes. We may change our registration or subscription requirements at any time.

As a user of the Website you are solely responsible for keeping passwords and other account identifiers safe and secure and you are entirely responsible for all activities that occur under such password or account. You must notify us immediately of any unauthorized use of your password or account. Cocoona shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply.

You are responsible for your use of the Website, for any information or text you upload or post to the Website (collectively “Your Content”), and for any consequences thereof. When posting Your Content, you agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments.

Your Content will be moderated and may take up to 48 hours to be displayed. Under no circumstances will we be liable in any way for any of Your Content or Other Content, including, but not limited to, any errors or omissions in Your Content or Other Content, or any loss or damage of any kind incurred as a result of the use of Your Content or Other Content posted, emailed, transmitted or otherwise made available via the Website or elsewhere.

By submitting, posting or displaying Your Content on or through the Website, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute Your Content in any and all media or distribution methods (now known or later developed). You agree that this license includes the right for Cocoona to provide, promote, and improve the services it provides. Such use by Cocoona may be made with no compensation paid to you with respect to Your Content.

We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any of Your Content, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms and Conditions, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Cocoona, its users and the public.


Cocoona is not liable for any modification to or suspension or interruption of the Website. You acknowledge that Cocoona does take any responsibility for any technical errors relating to the Website, that defaults may lead to the temporary unavailability of the Website, and that the operation of the Website may be adversely affected by conditions and performances outside Cocoona’s control.

While Cocoona has tried to accurately display the colors and shape of products, the actual colors and/or shape you see will depend on your monitor and may not be accurate.

Cocoona may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website.



The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates. In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, valid e-mail address, payment details, valid billing address and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete and correct and confirm that you are the person referred to in the billing information provided.

The Website is only available to persons who meet Cocoona’s terms of eligibility, those who hold a valid credit card by a bank acceptable to Cocoona, and those who have authorized us to process a charge or charges on their credit card in the amount of the total purchase price for the product(s), including any taxes or delivery fee if applicable, which they purchase.

By making an offer to purchase products(s), you expressly authorize Cocoona and its agents to perform credit checks and to transmit or obtain your credit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit card, obtain an initial credit card authorization and/or authorize individual purchase transactions, as we deem necessary. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Ordering Products

The products appearing for sale on the Website are subject to acceptance and availability. If for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible, cancel your total order.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, whether or not that product has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

The products available on the Website are for your personal use only. You may not sell or resell any products you purchase or otherwise received from Cocoona.

Every effort is made to ensure all details on the Website are accurate, however we may from time to time discover an error in the pricing of products, in which case we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.

By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges applicable to that order.

The sale contract is concluded in Dubai, United Arab Emirates and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Cocoona.

Prices And Payment

All credit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit card refuses to authorize payment, we will not be liable for any delay or non-delivery and your order will be cancelled. The details on the credit card used to make the payment must match the information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the packing of your order by Cocoona. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it.

The prices include the value-added tax (VAT) applicable on the day of the Order.

We accept payment by credit card (Visa, Mastercard, American Express) or cash on delivery (“COD”)

If you are a customer whose credit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

No credit card details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.

We take reasonable care to make the Website secure. Your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.


Cocoona delivers within the United Arab Emirates only. Under ordinary circumstances your order is expected to be delivered within 2 to 3 (two to three) days from the day you receive your order confirmation email. For remote areas the delivery time may vary.

Delivery charges, if applicable, will be added to the price of the Products and will be indicated in your local currency during the check-out process. For all orders of AED250 and above, delivery will be free of charge within the UAE. For all orders below AED250, delivery costs AED20 within Dubai. For locations outside of the emirate of Dubai, our Customer Service Department will advise on a case-by-case basis.

Cancellation, Return And Exchange Policy

If you receive a product that is damaged or defective, an item you did not order or if you wish to return your product for any reason, you may return the product(s) to us by visiting any Cocoona Clinic the United Arab Emirates. After our approval you will be refunded the price paid by you and, if applicable, the delivery fee.


We reserve the right to modify these Terms and Conditions at any time without notice to you. Any modifications of these Terms and Conditions will be effective once published on our Website. Your continued use of the Website (or any of our other websites) following such change shall signify your agreement to be bound by the modified Terms and Conditions. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Website.

These Terms and Conditions are governed by the laws of the Emirate of Dubai, United Arab Emirates and all disputes arising hereunder are subject to the exclusive jurisdiction of the Dubai courts.